Brand Terms & Conditions
TREDO is a B2B platform, owned by TREDO Pvt Ltd
Jurisdiction: UK law
Company Registration: Registered with the Companies House in London company No. 12698957
The TREDO B2B platform is available at www.TREDO.co.uk or at any other address that may be substituted for their one (the “Platform”).
Platform and the Service. The ToU apply to all Platform Users including members and non-members.
1.1 Unless provided otherwise in these ToU, the following capitalised terms shall have the respective meanings given to them
“Content”: means any content that is supplied by a Member on the Platform, including, but not limited to, any Product, data, information, text, listed object, description, name, alias, sign, photograph, picture, sound, video, logo, and any other item supplied by the Member on the Platform, including at the time of its registration, in an advertisement, an email, or on a Vendor’s sales area/account.
“Vendor” or “Brand”: means a Member presenting, offering, distributing, selling Products or services through the Platform, including when their Member acts for and/or on behalf of another Member.
“Retailer” or “Buyer”: means a Member who is willing to purchase, or who purchases, the Products or services through the Platform.
“Deadline for Complaints”: means the date that is three (3) business days after, but not including, the delivery date of the Products that is mentioned on the delivery note, until which the Retailer may dispute the conformity of the order. For the avoidance of doubt, in the absence of any dispute regarding the conformity of the order within that time period, the order shall be deemed compliant.
“Date of Confirmation”: means the date on which the Retailer, via the Platform, confirms the conformity of the order, in compliance with the Deadline for Complaints.
“Invoice”: means the invoice issued by TREDO, for and on behalf of the Vendor, and payable by the Retailer, relating to the Products that were ordered by the Retailer through the Platform, received, and confirmed in accordance with the ToU.
“Invoicing Agreement”: means the invoicing agreement entered into between TREDO and the Vendor, by which the Vendor agrees to entrust TREDO, in compliance with applicable rules, with the processing and issuing of its Invoices via the Platform.
“Member”: means any User who has registered on the Platform, and which registration was approved by TREDO.
“Party”: means, individually or together, TREDO and/or the User and/or the Member and/or the Vendor.
“Product”: means any product or service that a Vendor presents or puts up for sale through the Platform. The Product has to be in conformity with these ToU.
“Service”: means all of the TREDO online services, which are the property of TREDO, and which are made available to a Member through the Platform, as described in more detail in article 2 of these ToU.
“User”: means any professional who accesses the Platform, regardless of whether their professional is a Member of not.
2 SERVICE DESCRIPTION
2.1The purpose of the Platform is to provide an online marketplace for Vendors (or Brands) and Retailers where the vendors display and sell their Products for the purchase by the Retailers, who are willing to purchase these Products through the Platform.
2.2 The Platform is intended to provide Services exclusively to the professional Users and Members, whether they are Vendors or Retailers, to the exclusion of consumers and non-professionals. In these ToU, “professional” means any individual or legal entity, public or private, who or which acts for purposes that are within the scope of its commercial, industrial, artisan, self-employed, or agricultural activities, including when such person acts for or on behalf of another professional. If not a professional, the User, whether a Vendor or a Retailer, undertakes to immediately stop visiting the Platform and, as the case may be, to not register on the Platform.
2.3 TREDO’s role shall be limited to acting as an intermediary between the Retailers and Vendors of Products. TREDO is in no manner involved in the selling of Products between Retailers and Vendors (or Brands), such Retailers and Vendors deciding alone, at their discretion, on the entering into of contracts through the Platform. TREDO: (i) is neither a seller, nor a reseller, nor the owner of the Products that are distributed through the Platform; (ii) never enters into possession of the Products that are put up for sale; (iii) does not hold the Products in stock; and (iv) does not hold the Products as a custodian or trustee of any kind. So, TREDO cannot be held liable for any actions or omissions potentially committed by the Vendor (or Brand) or by the Retailer on its Platform.
3 TERMS OF ACCEPTANCE OF THE ToU, AMENDMENTS TO THE ToU
3.1 These ToU, which supersedes any other document, will govern the relationships between TREDO and each User. The documents referenced in the ToU are incorporated herein, unless expressly provided otherwise.
3.2 The User or the Member is legally bound by all of the provisions of the ToU at all times. By visiting or accessing the Platform and by using the Service, the User or the Member expressly consents, without restriction, to all the terms and conditions specified herein. If the User or the Member does not agree with these ToU, their User or Member undertakes to immediately stop visiting the Platform and, as the case may be, to refrain from registering with the Platform.
3.3 TREDO reserves the right to amend these ToU at any time, and to inform each Member thereof by e-mail. Unless expressly provided otherwise in these ToU, the amendments made to these ToU shall take effect fourteen (14) calendar days after their online publication. During that time period of fourteen (14) calendar days, each Member may give TREDO notice of its refusal of these amendments, in which case these ToU (and, accordingly, the Member’s right to use the Service) shall expire at the end of the aforementioned time period of fourteen (14) calendar days, in the conditions set out in the articles 16.1 and 16.4 et seq. of the ToU.
4 ACCESS TO THE PLATFORM AND TO THE SERVICE
4.1 Access to the Platform is available to any User, whether a registered User or not. However, access to the Service, and the use of all of its functionalities, require the prior registration of the User as a Member. TREDO reserves the right to accept or refuse a Member’s application for registration, in accordance with the terms specified on the Platform and/or at the time of registration. The registration of a legal entity as a Member may only be made by an individual authorised to represent such legal entity.
4.2 TREDO reserves the right, at any time and at its sole discretion, to suspend or interrupt the access to the Platform and/or the Service, in full or in part, notably for maintenance purposes, operational requirements, internal choices, or in case of emergency.
4.3 TREDO reserves the right to upgrade the functionalities and the Service available on the Platform, at any time and at its sole discretion.
4.4 TREDO reserves the right, at any time and at its sole discretion, to delete or modify any Content, including, but not limited to, for technical, business or practical reasons. It is understood that such interventions will in no circumstances result in TREDO being held liable, nor give rise to compensation or damages being payable to a Member or a User.
4.5 A Member, who wishes to delete its account, may do so directly through the Platform, or by sending a request for deletion to TREDO by e-mail to: support@TREDO.co.uk
4.6 The Member’s deletion of its account entails the immediate termination, as of right, of these ToU, such termination taking effect in accordance with the provisions of article 16.1.
4.7 TREDO, which is a mere intermediary, does not control the information given by the Members and published on the Platform. TREDO gives no warranty whatsoever, the Platform and the Service being provided on an “as is” and “as available” basis. Also, TREDO does not warrant that access to the Service or to the Platform shall be uninterrupted or error-free.
5 TERMS OF REGISTRATION WITH THE SERVICE
5.1 To access all of the functionalities of the Platform and the Service and to offer Products for sale through the Platform, the User must first register with the Platform as a Member and provide all of the requested information and documents, so that it can have access to all of the functionalities of the Platform and the Service. Failing that, TREDO reserves the right not to approve the registration.
5.2 The Vendor expressly accepts to enter into an Invoicing Agreement with TREDO to use the Platform.
5.3 The Vendor expressly agrees not to take any orders, enquiries and transactions made on or through the TREDO platform between the retailer and vendor off the TREDO platform
5.4 The Vendor expressly agrees to list their wholesale catalogue on TREDO at the same prices as their other wholesale platforms nd their direct wholesale prices or whichever is the lowest.
5.5 The Member undertakes not to give information that infringes third party rights. Besides, the Member undertakes to refrain from registering as a login/alias, all or part of an URL, address or other domain name pointing to an external website. TREDO reserves the right, notably in the event of a dispute between Members, to ask the Member who failed to comply with the terms of their article, to modify the information given and to do so within the time period to be indicated by TREDO.
5.6 Besides, the Member undertakes that the information it provides upon registration is accurate, sincere, exhaustive and up-to-date, and they further undertake to rectify such information later on if the information becomes obsolete or out-of-date. If the Member fails to comply with their obligation, TREDO reserves the right to suspend and/or close the Member’s account, and to deny any access to the Service to that Member. Each Member is solely responsible for any consequences that may result from the provision of false, invalid or erroneous information to TREDO and/or to any other Member.
5.7Each Member undertakes to create and use one account per Brand only, with TREDO’s prior approval. As soon as a Member registers, or for any subsequent connection, a Member may access its account by entering its login and its password. A Member’s login and password are strictly personal. The Member undertakes to choose a robust password and to keep their password confidential. On request from the Member and if possible TREDO might at it’s own discretion provide one or
more ‘sub-user’ accounts per Brand. This account will be considered as part of the main account and will be subject to the same conditions as the main account. It is the Members’ responsibility to issue, police and regulate activities of all ‘sub-user’ accounts under it’s main account.
5.8The use of a Member’s login, associated with the Member’s password, shall be a conclusive presumption that access to, and use of, the Service is by that Member or under that Member’s control. In the event a Member becomes aware that a third party accessed its account, the Member undertakes to immediately change its password and to promptly notify TREDO by email to support@TREDO.co.uk
5.9The Member has a duty to act in good faith and respectfully in its relationships with TREDO and the other Members.
6 ACCESS TO TREDO DEFERRED PAYMENT
6.1 TREDO, through its Partner offers all qualifying Retailers the ability to settle payment for purchases on the Platform on credit terms (“TREDO Deferred Payment”).
7 THE VENDOR’S OBLIGATIONS
7.1 The Vendor is responsible for defining alone, and under its responsibility, the terms and conditions of sale of its Products, it
being specified that the applicable terms of delivery, applicable terms of approval of the Products, and applicable terms of
payment are those defined in these ToU and/or on the Platform, and that in the event of a contradiction with the Vendor’s
terms and conditions of sale in relation to their aspect, these ToU and the information published on the Platform shall
7.2 The Vendor undertakes to clearly display the full and accurate characteristics and properties of the Products, the availability of the products, any restrictions related to the minimum quantity of Products to be ordered, conditions of transport and delivery, transport and delivery times, and any other applicable conditions of sale. The Vendor is obliged to adhere to the shipping lead times promised and displayed on their store front. All prices on TREDO will in pounds sterling.
7.3 Upon receiving an order placed by the Retailer through the Platform, the Vendor may accept, modify, or refuse the order. The Vendor undertakes to do so within the time limit and in the conditions indicated on the Platform. The Vendor is solely responsible for preparing the order, for its transportation and for its delivery at the place of delivery agreed with the Retailer though the TREDO platform. Each order will have a secure and ‘signed for’ delivery with package identification number, which the Vendor undertakes to disclose to the Retailer, TREDO and, as the case maybe to the finance provider.
7.4 Once the Vendor has fulfilled the purchase by delivering the goods or performing the service (the “ Fulfilment ”) the Vendor must notify TREDO of Fulfilment within a day of the goods shipped or the service performed (the date of such notification being the“ Notification Date ”). As part of the Fulfilment notification, the Vendor shall be obliged to provide TREDO with evidence of the Fulfilment in a form and substance satisfactory to TREDO (such as a delivery tracking ID) unless otherwise agreed by TREDO in writing. On the Notification Date in relation to a Purchase, TREDO shall be obliged to acquire the Vendor’s claim against the Retailer resulting from the Purchase (the “ Claim ”) subject to the terms and conditions set out in their Agreement. Failure to provide a valid tracking ID will result in the Vendor being held at fault in case of any disputes arising thereafter regarding shipment of the goods including but not limited to loss &/or damage of goods.
7.5 On the Notification Date relative to a Claim, the Vendor irrevocably assigns (with full title guarantee) to TREDO the right to assert the Claim against the Retailer. The Vendor agrees that the assignment of the Claim to TREDO shall transfer all its rights, title and interest in and to the Claim to TREDO in respect of the goods or services supplied, including but not limited to:
(a) restitution claims against the Retailer;
(b) any securities related to the Claim such as any retention of title in the goods delivered; and
(c) any other claims against third parties (such as trade credit insurance or shipping insurance).
7.6The assignment under Clause 7.5 above shall exclude any Claim that has been returned to the Vendor by TREDO pursuant to Section 8 below
7.7 The Vendor irrevocably authorises TREDO to exercise any non-assignable rights in relation to the Claim, such as contractual rights, in its own name.
7.8 The Vendor warrants to TREDO that the Vendor is the sole legal and beneficial owner of the Claims offered for sale to TREDO, and that the Claims offered for sale to TREDO, including all ancillary rights, exist, are assignable, may be assigned by the Vendor with full title guarantee, and are not subject to objections or other counter-rights of third parties and are free of any security, charge, lien or other encumbrance securing any obligation of any person or any other type of preferential arrangement (including without limitation, title transfer and retention arrangements) having similar effect (an “ Encumbrance”). The Vendor may not without TREDO’s written consent enter into an agreement or arrangement with any third party regarding the purchase, pledging, or payment of Claims, nor any other arrangement which restricts the right to transfer the Claims with full title guarantee and free of Encumbrances. The Vendor shall immediately inform TREDO
inwriting if any third party asserts rights to a Claim.
7.9 If for any reason any Claim or any of the claims and rights that the Vendor holds in respect of the goods or services supplied or any part thereof cannot be duly assigned to TREDO as contemplated by Clause 7.5 but the Vendor has purportedly assigned that Claim to TREDO, then, with effect from the date on which such assignment was purportedly made, that Claim (or part thereof) shall, as between TREDO and the Vendor, be treated as if it had been validly and duly assigned to TREDO and the Vendor shall hold the same and all payments made by the Retailer in relation thereto on trust absolutely for TREDO and all such amounts received by the Vendor shall be applied as if that Claim had been validly and duly assigned.
7.10 On the Date of Confirmation, an Invoice will be prepared by TREDO for and on behalf of the Vendor, and be sent to the Retailer. If there are any changes to the order between the Date of Confirmation and the Deadline for Complaints an amended invoice might be issued at a later date. The Vendor is required to provide TREDO with all information or other legal information that has to appear on their Invoice in accordance with the Vendor’s legal obligations, as provided for in the
Invoicing Agreement. On this date, all of the elements mentioned on the Invoice will be frozen, including the date of issue of the Invoice, which corresponds to such Date of Confirmation or to the Deadline for Complaints, and the Invoice that has been issued shall then be valid as an irrevocable order to pay.
7.12 TREDO shall pay the Vendor for the acquired Claim within 14 working days of the Date of Delivery Confirmation. The amount paid shall be the value of the Invoice, incl. tax, less the commission payable to TREDO as provided for in article 10.1 of these ToU. Their commission shall be directly withheld from the amount paid to the Vendor. If not, the commission will be paid by the Vendor upon receiving payment of the Invoice. The payment currency shall be in pound sterling and any currency conversion and foreign exchange costs shall be borne by the Vendor and not TREDO
7.13 The Vendor undertakes that it will, autonomously and under its sole responsibility, manage the preparation of the order, its transportation, and its delivery to the place of delivery agreed with the Retailer.
7.14 TREDO undertakes that, on the Date of Confirmation it will draw up an Invoice, based on the details of the corresponding orders and in accordance with legal requirements. On that date, all of the elements on the Invoice shall be frozen, including notably:
7.14.1the date of issue, such date corresponding to the Date of Confirmation or to the Deadline for Complaints
7.14.2the due date
7.15 TREDO reminds the Vendor of its obligation to comply with all laws, regulations and obligations that are incumbent on it as a professional seller, notably having regard to intellectual property legislation.
7.16 The Vendor shall indemnify and hold TREDO harmless with respect to any consequences related to a Vendor’s breach of any of its obligations as a professional. The Vendor, accordingly, undertakes to be directly responsible for the payment of any sums, including any sums awarded in court, any court costs, lawyers’ fees, and other sums that may be owed in their respect, or to reimburse these sums to TREDO upon first demand. Notably, the Vendor warrants to TREDO that it complies with
any third-party intellectual property rights, including in designs, models, patents, and trademarks.
7.17 Each Vendor undertakes not to list and/or distribute Products that do not correspond, or do not exactly correspond to a Vendor’s Product actually available for purchase for resale on the Platform; or that infringe or are in breach of applicable laws and regulations or good morale, or that do not constitute authorised Products under contractual provisions; notably, each Vendor undertakes not to list and/or distribute Products that are fraudulent Products (particularly Products held following
their receipt as stolen goods, or illegally imported Products), or Products infringing third party rights, such as infringing Products.
7.18 TREDO is drawing the Vendor’s attention to the absolute need for any Vendor making a Product available on the market, and notably any Vendor making a Product available for sale on the Platform, to make sure that their Products strictly complies with any laws, regulations and other requirements in force, as from the production or manufacturing of their Product and until their Product is delivered to the Retailer. The Vendor warrants it holds all of the rights that are necessary to sell any Product the Vendor puts up for sale on the Platform, and the Vendor shall hold TREDO harmless with respect to any complaint relating to the Content of an offer of sale of a Product and/or to the performance of the sale.
7.19 Failing receipt of the Product or Products ordered, the Retailer will lodge a complaint with the Vendor.
7.20 The Vendor is subject to the TREDO’s Terms and Conditions and is solely responsible to carry the burden of chargebacks and other associated costs in case of a dispute
7.21 In the event that, following an alert received from a Member, or by TREDO’s own act, TREDO notes that Products that are in breach of these ToU are put up for sale, TREDO reserves the right to:
7.21.1 Remove these Products from the Platform
7.21.2 Block or suspend the Vendor’s account
7.21.3 Terminate these ToU with immediate effect, their termination resulting in the closing and deletion of the Vendor’s account; and/or
7.21.4 Disclose all required information about any offer of sale and/or any purchase of these Products on the Platform,
including the Members’ personal information as the case may be, to the competent authorities, and/or to cooperate
with the competent authorities upon request.
7.22 The Vendor also undertakes that it will use the contact details and other data disclosed by the Retailer only for the strict purposes of fulfilling the relevant order and of complying with legal obligations associated with that order, and in compliance with these ToU. Notably, the Vendor undertakes not to offer products to the Retailer, or make contact with the Retailer outside the Platform.
7.23 In particular, in the event TREDO becomes aware of any Member’s act or behaviour outside the Platform (i) that aims at enticing, or attempting to entice all or part of the Retailers away from the Platform, or that aims at encouraging all or part of the Retailers not to buy through the Platform, or to stop buying through the Platform; (ii) that is potentially unfair, damaging, anti-commercial, denigrating, defamatory, injurious or harmful toward TREDO, the Platform, any Member and/or any third party, or (iii) that infringes the laws and regulations applicable to TREDO in any other manner, TREDO reserves the right to terminate these ToU by notice with immediate effect.
7.24 The Vendor undertakes that it will offer its services, and carry out purchases for resale, on the Platform in the Vendor’s own name only. Thus, the Vendor undertakes not to sub-contract the purchase-for-resale transactions, in whole or in part, to any third party.
7.25 In the event of dispute between Vendors because of Content published by one of them (for example, in the event a Vendor alleges infringement or unfair competition), it shall be up to the Vendors to get in touch with each other and to settle the dispute between them. TREDO shall not be required to get involved in the resolution of the dispute. Therefore, TREDO reserves the right not to follow up on a Vendor’s complaint that would be sent to TREDO in such a situation, without being
held liable in any way for doing so.
7.26 In the event that the Retailer does not settle a Claim when it falls due, the Vendor must comply with any reasonable requests to facilitate TREDO, or finance partner's recovery of the Claim. This includes, but is not limited to
7.26.1 Promptly answering our or finance partner's questions, and providing any relevant information or documentation, in relation to the Claim without delay
7.26.2 Providing evidence that the Vendor delivered the goods and services agreed via the TREDO platform - for example providing evidence of delivery 7.26.3Completing any forms or legal documentation required for TREDO or finance partner to be able to recover an unpaid Claim, for example, any documentation required by an Insolvency Practitioner in the event that the Retailer
commences insolvency proceedings
8 RETURN OF CLAIMS
8.1 Subject to the Merchant complying with the terms of their Agreement, TREDO will bear the risk that the Retailer fails to settle the Claim when it falls due.
8.2 Notwithstanding 5.1, TREDO has the right to return Claims to the Vendor, and thereby has the right to be refunded for the value of the Claim in the following situations:
8.2.1 The Retailer exercises a statutory right, or a voluntary right offered by the Vendor &/or TREDO (such as a 30 day “right to return”), to cancel the contract and return the goods or services
8.2.2 The Retailer refuses to settle the Claim due to a defect in the goods or services purchased, or a failure of the Vendor to fulfil their obligations in an appropriate manner.
8.2.3 The Retailer has the right to set off on account of a counterclaim against the Vendor, or has the right to discounts or other deductions.
8.2.4 The Vendor has delivered the goods or services even though, prior to delivery, TREDO has informed the Vendor that there is a suspicion of fraud, for example, by notifying the Vendor that the order is undergoing a manual fraud review.
8.2.5 The Vendor has delivered the goods or services even though, prior to delivery:
a) The Vendor was aware that the Retailer was Insolvent; or
b) The Vendor was aware that the Retailer was unlikely to be able
to pay its debts when they fall due, for example because, in the last 3
● The Retailer admitted cashflow difficulties to the Vendor, or
● a cheque from the Retailer had been rejected by their bank due to lack of funds, or
● Insolvency proceedings had been commenced against the Retailer
c) The Retailer had made another purchase from the Vendor, using a payment method other than TREDO Deferred Payment, for which payment was overdue at the date of delivery (in whole or in part) by more than 45 days.
Clause 8.2.5 a) and b) shall not apply to any circumstances which the Vendor was not aware of prior to delivery.
Clause 8.2.5 c) shall not apply to any prior overdue purchases which were completed using TREDO Deferred Payment and which TREDO therefore already has knowledge of.
8.2.6 The Vendor delivers the goods to an address other than the one Accepted and Authorised by TREDO at the time of the respective Purchase or thereafter.
8.2.7 The Vendor has not complied with TREDO’s from-time-to-time applicable Vendor Protection Programme (see schedule 1 Below)
8.2.8 The Retailer may be reasonably considered to share a financial interest with the Vendor, including but not limited to, a company affiliated with the Vendor, owners or employees of the Vendor or their affiliated companies.
8.2.9 The Claim concerns goods or services which provide the Retailer directly with forms of cash such as the provision of currency exchange, cheques, money orders; or the Claim concerns the provision of vouchers which are redeemable for cash, or which are redeemable without the Retailer physically receiving the vouchers.
8.2.10 The Vendor has agreed payment terms with the Retailer which deviate from those specified by TREDO under the Deferred Payment arrangements, unless TREDO has agreed to such deviation in writing.
8.2.11 The Vendor does not notify TREDO of Fulfilment within 1 Working Day of the actual shipment of the goods.
8.2.12 The Vendor is in breach of the terms of their Agreement, including but not limited to, a failure to inform TREDO about Order Changes as specified in Section 9 Changes to Orders.
8.2.13The Vendor is in breach of any applicable legal provisions or in violation of any third party claims, such as copyrights or trademarks, in relation to the supply of the goods or services giving rise to the Claim.
8.3 In the event that TREDO returns a claim to the Vendor, TREDO shall debit the corresponding Claim value from the account of the Vendor and it shall be set off against the next Vendor Disbursement due, or against subsequent Vendor Disbursements. If, within 30 calendar days, the set-off against Vendor Disbursements is not possible in full or in part, TREDO shall issue an invoice to the Vendor for the outstanding balance, which the Vendor shall be obliged to settle within seven calendar days.
9 CHANGES OF ORDERS
9.1 All order amendments, changes and cancellations in the order or order value has to be explicitly agreed between all parties with prior and reasonable notice to all parties. Any such changes will require TREDO’s authorisation and can only be made on or through the TREDO platform. TREDO at it’s sole discretion can refuse changes to existing orders.
9.2 If the Order Change amounts to a change in delivery address; an increase in the order value; or the inclusion of new items in the order which were not previously included, then the Vendor must seek TREDO’s agreement that the Purchase is still eligible for Deferred Payment. Failure to do so may result in TREDO refusing to purchase the Claim or exercising the right to return the Claim to the Vendor as outlined in Section 8.
9.3 Where an Order Change reduces the value of a Claim, for example because of a refund or cancellation, then TREDO will reflect this by reducing the amount that is subsequently charged to the Retailer, and reducing the amount that is paid to the Vendor. If the Vendor has already been paid in relation to the Claim, then TREDO will recover the change in the value from the Vendor as described in Clause 8.3.
9.4 In certain circumstances following an Order Change, TREDO may already have collected sufficient payments from the Retailer that the Order Change requires funds to be returned to the Retailer. In this case TREDO will make the appropriate refund to the Retailer. If TREDO has already settled the Claim from the Vendor, then TREDO may, at its sole discretion, require the Vendor to repay the portion of the Claim due to be refunded to the Retailer prior to making the refund.
10 COMMISSION PAYABLE TO TREDO
10.1 As a counterpart to the Service supplied, the Vendor undertakes to pay TREDO a commission, which rate excl. tax shall have been agreed beforehand between TREDO and the Vendor (see schedule 1). Their rate shall depend on the amount excluding tax (incl. delivery costs) of the price of each order. The amount of their commission excludes taxes and shall be increased by any applicable taxes, including the value added tax (VAT) at the prevailing rate on the billing date. The
commission shall be billed for any order placed via the Platform.
10.2 The commission is due as from the issuing of the Invoice on behalf of the Vendor, and the commission the commission shall be deducted from the amount paid to the Vendor by TREDO in relation to the Claim. The commission is in no way
10.3 TREDO reserves the right, without indemnity, and with at least thirty (30) days prior notice, to modify the commission defined in article 10.1 of these ToU. In case of a disagreement, the Member may terminate these ToU on the effective date of the modification(s) in issue.
10.4 Brand Commission Terms; TREDO’s commission terms for its partners: the full initial onboarding service is free to the first batch of vendors when they sign up, thereafter all products description, inventory and pricing is managed by the brand.
TREDO charges a commission rate of 15%.
10.5 Additional Services –
10.5.1 Retailer Exclusivity of your brand ; TREDO wants to help Vendors maintain their exclusivity to retailers & to help brands limit where their products are sold, out of respect to existing stockists. If a brand decides to opt-out of the exclusivity program, retailers may find their products in other nearby retail locations.
10.5.2 How it works: Vendors are automatically enrolled in the Exclusivity program unless they request to opt-out. Once set, the first retailer to order from the Vendor will have a 180-day exclusivity for the postcode where their shop is located. For example, if a retailer just placed an order with an Exclusivity protected brand, and another retailer in the same postcode tries to place an order with that brand, they will receive the Exclusivity message shown below. Their message indicates that they are blocked from ordering. After 180 days, if the existing retailer does not reorder from the brand, they give up their Exclusivity protection and another retailer will then be able to place an order. Please note: Exclusivity programme only applies to orders placed on TREDO. We cannot guarantee exclusivity in Postcodes beyond purchases placed on our site. (Please see section
below regarding existing distribution channels) “Oh dear, seems like another retailer from your area has purchased this brand. We offer an exclusivity programme to ensure that our retailers can stock unique products that do not overlap with their neighbours for 180 days from point of
purchase, please try their brand again at a later date.”
10.6 Existing distribution channels: Blocking off Regions or postcodes
10.6.1 Ring-fencing existing sales territories ; TREDO are well aware many Vendors already work with either employed or self-employed sales teams. With this in mind if TREDO is given a list of excluded counties we can;
10.6.2 Option A: block off regions where Vendors sales reps are located so that Vendors don’t receive orders from these areas. It is the Vendors duty to contact TREDO using the admin panel with the counties they would like to block and TREDO will ensure (within reasonable limits) that the Vendors’ products is not available to purchase through TREDO for retailers located in those regions.
10.6.3 Option B: Vendors can invite their existing stockists and sales teams onto TREDO and where all orders from their existing stockists can be placed with ease and all sales managed in one place. TREDO will not charge any commission to the vendors on this service unless explicitly agreed
10.6.4 Keeping transactions on TREDO: We understand that many of our Vendors have existing stockists for which they may or may not wish to bring into the TREDO community. However, we do expect that stockist relationships brought to Vendors by TREDO will continue to be conducted on the platform (first orders and subsequent reorders). We work very hard to bring you new retailers and hope that we are providing Vendors a valuable service in this manner. To maintain a level of respect and professionalism with all parties in the TREDO community, we may suspend accounts flagged for abuse of our fee structure, billing process, or policies in any way.
11 PROHIBITED USES OF THE PLATFORM AND THE SERVICE
11.1 The Member undertakes to refrain from using the Platform and/or the Service to:
11.1.1 Entice, or attempt to entice all or part of the Retailers away from the Platform, or encourage all or part of the Retailers not to buy on the Platform or to no longer buy on the Platform;
11.1.2 Unfairly circumvent, divert and/or interfere with (or attempt to circumvent, divert and/or interfere with) a pay-for service on the Platform;
11.1.3 Publish or disseminate shocking, inappropriate, obscene, threatening, abusive, violent, rude, racist, insulting, defamatory, libellous, slanderous, denigrating, misleading, discriminatory, harassing, threatening, embarrassing, pornographic or child pornographic, Content, Content that amounts to justification for crimes against humanity, Content that is likely to incite to racial, religious or ethnical hatred, to violence or terrorism, Content that is likely to be undermine human dignity or someone else’s privacy, illegal Content or Content that is against applicable laws;
11.1.4 Publish or disseminate Content in breach of the intellectual property rights of any third party;
11.1.5 Publish or disseminate Content that is likely to be described as misappropriation, swindling, embezzlement or any other criminal offence;
11.1.6 Obtain, or attempt to obtain the transfer of sums of money in exchange for no delivery of a Product that complies with the terms of these ToU and is of a equivalent value to the sums requested;
11.1.7 Send computer viruses, worms, Trojan horses, logic bombs or any other malicious program, file, or any other form of malware, intended to damage, interrupt, suspend, destroy and/or restrict the functionalities of any IT or telecommunication equipment;
11.1.8 Carry out commercial or advertising activities of any kind (notably the sending of unsolicited promotional messages, contests, lotteries, exchanges), or solicit payments or online donations;
11.1.9 Damage any computer system or illegally intercept any data or nominative information, or breach the security of systems and networks;
11.1.10 Access, use or attempt to use another Member’s account, login and/or password, or, in any manner whatsoever, pretend to be another Member;
11.1.11 Attempt to access all or part of the Service without authorisation;
11.1.12 Impersonate another person, a Member, or a TREDO employee or representative, insinuate that their statements and comments are supported or approved by TREDO and/or use the Service to send or disseminate any content that could be harmful to, or could criticise, TREDO in any manner whatsoever;
11.1.13 Do any of the following when accessing and using the Service: requesting, or in any case trying to collect, obtain or store personal data, passwords, account information, or any other type of information relating to the other Members;
11.1.14 Conceal or disguise the origin of communications;
11.1.15 Use data mining tools, bots or any other similar tools for collecting and extracting Platform-related data;
11.1.16 Restrict, suspend, or prevent any person from using or accessing the Platform and/or the Service, or interrupt its access to the Platform and/or the Service, including, but not limited to, act in any manner whatsoever in order to interrupt real-time discussions between Members;
11.1.17 Hinder the operation of the Platform and/or the Service, the servers, or the network connections to the Platform and/or the Service;
11.1.18 Take any action that would be likely to result in TREDO being held liable, or in losing the benefit of all or part of the services of TREDO’s partners and services providers, notably its Internet service providers, payment services providers, financing partners/and or storage partners;
11.1.19 Do anything that would be likely to harm the image and/or reputation of TREDO or the Platform and/or to constitute acts of unfair competition or free riding vis-à-vis TREDO, any other Member and/or third parties;
11.1.20 Breach of the requirements, procedures, policies or regulations relating to the networks that are connected to the Platform and/or the Service.
11.2 More generally, the Member undertakes to refrain from any act or action that would be likely to infringe third party rights, applicable laws and regulations, and/or any contractual provision that is binding on the Member, in any other manner.
12 EFFECTIVE DATE OF THE ToU - TERM OF THE ToU
12.1 Vis-à-vis the User, these ToU take effect on the User’s first access to the Platform, and they shall remain valid for the whole duration of the User’s navigation through the Platform.
12.2 As an exception to the foregoing, these ToU take effect on an indefinite-term basis vis-à-vis any Member, as from the Member’s registration, unless these ToU are terminated in accordance with article 18 of these ToU.
13 PERSONAL DATA
13.1 TREDO collects and processes personal data relating to the Users and the Members for the purposes of managing the relationship with these Users and Members.
14.1 Subject to the other provisions of the ToU, all complaints will be managed by the TREDO complaints team and all parties involved are dutybound to cooperate and comply with all requests TREDO makes to further investigate and resolve the complaint.
14.2 The Vendor undertakes to act with due care and diligence to properly resolve any complaints according to TREDO’s instructions and prior approval, and, as the case may be, in accordance with the requirements mentioned on the Platform.
14.3 In the event that TREDO has to intervene TREDO’s decision will be full and final and binding to all parties.
15 OWNERSHIP OF THE PLATFORM – RIGHT OF USE
15.1 The intellectual property rights in the Platform and the Service, including in their respective content, texts, illustrations, photographs and images, as well as in any other visual and audio elements, including the underlying technology used (the “Elements”) are the exclusive property of TREDO and/or of third parties that are contractually bound with TREDO. The Platform, the Service and the Elements contain trade secrets and proprietary confidential information.
15.2 Notwithstanding the foregoing, any Content supplied by a Member is and remains the property of that Member, subject to the license that is granted by each Member to TREDO and to the Users in accordance with article 14 of these ToU.
15.3 Subject to the User’s compliance with the terms and conditions of these ToU, TREDO grants a limited, personal, non-exclusive, non-transferable, non-assignable, license to the User, without any possibility of sub-license, to access and use the Platform, such license being granted for the duration of the ToU and for the territory on which the User is located. The licensed right of access and right to use enable the User to display all or part of the Platform and the Service in the context of their access and their use, for the whole duration of use of the Platform and/or the Service. To the extent permitted by law, any right that is not expressly licensed herein is expressly reserved by TREDO and/or its licensors and partners.
15.4 The User is only authorised to access and use the Platform and/or the Service for personal or professional reasons (depending on their Member or non-Member profile), and for their own internal needs (unless the ToU provide otherwise). The Member is responsible for any use that is made by any person who uses the Member’s login and password to access the Platform. To the extent permitted by applicable law, any other use that is not expressly authorised herein is expressly reserved by TREDO and/or its licensors and partners.
15.5 Hyperlinks to the Platform, which use techniques such as framing or in-line liking, are strictly forbidden.
15.6 The User hereby accepts not to remove and/or delete copyright notices, trademark notices, and/or notices of any other property rights, that would be mentioned on the Platform and/or the Service.
16. LICENSE ON THE CONTENTS
16.1 Each Member undertakes to publish Content on the Platform in compliance with these ToU and with any legal and/regulatory provisions in force.
16.2 In publishing a Content through the Platform, the Member hereby grants to:
16.3 TREDO, a free, non-exclusive, assignable, transferable, sub-licensable, worldwide license, for the whole duration of these ToU, so as to use, reproduce, represent, display, format, publish, and disseminate the Content in the context of the making available of the Platform and the Service, and to carry out any other act or activity in relation with such display, reproduction, representation, formatting, use, publication and/or dissemination, that is necessary or useful in the context of the provision of the Platform and the Service, on any other media (notably on any tangible or digital medium, in any press or financial release or publication, presentation material, promotional and/or advertising material, website), by any means, without restriction as to the number of copies, for internal, storage, advertising, promotional, marketing, communication, public relations purposes and for the purposes of implementing any partnerships or sponsorships with TREDO’s partners. The Member acknowledges that no use of its Content, which was made by TREDO prior to the Member’s deregistration, the deletion or closure of the Member’s account, or the termination of these ToU, may be challenged by the Member;
16.4 TREDO, a free, non-exclusive, assignable, transferable, sub-licensable, worldwide license, for the whole duration of the intellectual property rights, to use, reproduce and display the Contents in the aim of aggregating them, compiling them, anonymising them and/or using them in any other form or format that does not making it possible to attribute them to, or associate them with, the Member, for statistical, research, analysis purposes and for the purposes of improving the Platform and/or the Service;
16.5 Any User, directly, a free, non-exclusive, personal, non-transferable, non-sub-licensable, worldwide license, for the whole duration of the Member’s membership, to reproduce and represent the Content through the Service, for personal and/or professional purposes (depending on whether the User is a Member or not).
16.6 The Member acknowledges that its Content may be viewed on the Platform by any User who can access the Products.
16.7 The Member warrants that it is the exclusive owner, for the duration of the rights granted to TREDO and the Users, and for the whole world, of all of the rights necessary to exploit its Contents as provided herein, or that it holds the required rights to grant the licence described herein.
16.8 In their respect, the Member shall indemnify TREDO, on first demand, with respect to any claim or action that may be taken or brought, on any account whatsoever, on the occasion of the exercise of the rights granted hereby to TREDO and/or the Users, by any person who would consider having any rights to claim in all or part of the Contents published by the Member and/or in their use by TREDO and/or the Users. The Member accepts to indemnify TREDO in the event a third party would make such a claim or take such an action against TREDO, and to bear any consequences, including financial consequences, that may result therefrom.
16.9 The Member is and remains solely liable for the Contents they publish or disseminate through the Platform, and for their compliance with applicable laws and regulations. TREDO shall in no way be held liable for these Contents. In their respect, the Member is informed that their Contents are neither verified nor controlled by TREDO prior to their online publication. TREDO’s part shall be limited to hosting these Contents through the Platform and the Service.
16.10 TREDO reserves the right, without prior notice nor indemnity, to modify or delete any Content that would be in breach of any provision of these ToU, to close or to delete the Member’s account, and to terminate these ToU with immediate effect, in the conditions set out in article 18.2.
17 PROVEN FRAUD
17.1 In the case of proven fraud (fraudulent copy, handling of stolen property, illegal import, etc.), or upon request, TREDO reserves the right to disclose all necessary information, including personal information, to the competent authorities in charge of punishing these frauds and offences, notwithstanding any other recourse.
18.1 The right of access to the Platform, the Service, and all rights and obligations deriving from these ToU may be terminated at any time by the Member or by TREDO, without a specific reason, by e-mail or through the Platform. Any termination in accordance with the terms of their article 16.1 will be effective only on the date of full payment of all sums owed by the Member in accordance with the terms of these ToU.
18.2 Without prejudice to any other remedies, TREDO reserves the right to terminate the right of access to the Platform, the Service, and all rights and obligations deriving from these ToU as of right, with immediate effect, in the following situations, such situations being described as serious breaches:
18.2.1 in case of a breach of the articles 2.2, 5, 7, 11, 15, and 16;
18.3 if TREDO is unable to verify or authenticate the information given by the Member, and the Member fails to follow up on TREDO’s requests for verification and/or authentication;
18. 4 if the Member’s acts are likely to result in TREDO, the Member, any other User, or any TREDO partner being held liable;
18.5 in case the Member’s behaviour is in breach of the service level agreement relating to the Platform, is potentially harmful for, detrimental to, and/or unfair for the Platform, TREDO and/or any Member.
18.6 Without prejudice to article 18.2, in the event a Party is in breach of any one of its obligations under the ToU, the other Party may terminate the right of access to the Platform, the Service, and all rights and obligations deriving from these ToU immediately and as of right, following a formal notice to remedy the relevant breach that remained unsuccessful for one (1) month.
18.7 In the event of termination in accordance with the terms of their article, the Member’s account will be closed automatically, the Member’s access to the Platform will be disabled, and the Member will no longer have access to the Service, all as from the effective date of termination as provided for in their article 18. Consequently, the Vendor’s Products shall no longer be accessible on the Platform, and the Vendor’s account will be disabled and be removed from the Platform search results, all as from the effective date of termination. Finally, any sum that is owed by the Member shall become immediately due and payable. The termination will have no effect on the orders for Products that are in progress, such orders remaining subject to the terms of these ToU.
18.8 In the event of termination for whatever reason, it is expressly agreed by the Parties that any provisions, by essence, are intended to survive the termination of these ToU, whatever the reason for such termination, will remain in force for the duration that is applicable to such provisions. These provisions include but are not limited to the Vendor’s obligation towards product warranty, after sales service etc.
18.9 At a Member’s request until the effective date of termination, the Contents may be exported in a format and on financial terms to be agreed, as appropriate, between the Parties. After the effective date of termination, TREDO reserves the right to delete the Contents at any time, subject to the license granted on the Contents in accordance with article 16.
19.1 The Parties shall be responsible for any harmful consequences that may result for the performance or non-performance of the obligations that are incumbent upon them hereunder. Each Party expressly agrees that he may only be held liable for the direct damages resulting from a non-performance of these ToU that is attributable to him.
19.2 TREDO only has a ‘best efforts’ obligation as regards the making available of the Platform and the Service. Besides, TREDO, in its capacity as the host of Contents made available online by Members, accepts no liability whatsoever for the Contents published by the Members through the Platform, as TREDO carries out no prior control of these Contents.
19.3 Save if a proven fault can be attributable to TREDO, TREDO shall not be held liable for any damage potentially suffered by a User because of the use, or the impossibility to use, all or part of the Platform. TREDO shall not be liable either for any consequences which would have been caused by the internet network or by the User’s information system, such as a possible malfunctioning, failure or breakdown, delay, or interruption of access to the electronic communications network, including Internet.
19.4 Finally, TREDO’s liability won’t be incurred in the event the non-performance or late performance of any one of its obligations would be attributable to an event or circumstance that is beyond TREDO’s control, and that could not have reasonably been foreseen at the time when these ToU were accepted, and which effects could not be avoided using appropriate measures (force majeure).
19.5 In any event, except applicable legal provisions, TREDO’s liability to the Vendor in the event of a breach of any one of TREDO’s obligations hereunder, for all causes and whatever the circumstances, shall not exceed the higher of:
19.5.1 the aggregate amount of commissions actually paid by the Member to TREDO during the twelve (12) months preceding the event which resulted in the damage; or
19.5.2 five hundred (500) pounds incl. tax.
19.6 TREDO will in no case be held liable for indirect damage suffered by the User, nor for any lost profit, loss of turnover, loss of anticipated savings, loss of goodwill, loss of customers, damage to reputation, or loss of data.
19.7 Each User is invited to notify TREDO in the event of a breach of these ToU, notably in the event their User would note that Products not complying with the terms of these ToU are offered for sale. The User is invited to notify TREDO by e-mail to the following address: support@TREDO.co.uk
19.8 The Vendor shall also be solely responsible for the performance of the sales contracts entered into with Retailers through the Platform, as long as TREDO’s liability for the non-performance or poor performance of the sales contract is not proven by the Vendor. Consequently, the Vendor undertakes to indemnify TREDO and to hold TREDO harmless with respect to any liability, claim, suit, or proceedings brought against TREDO by a User, a Member, a Retailer or a third party, or by any administrative authority, in connection with the non-conformity of a Product to applicable regulations, with the non-compliance with economic regulations, the use of the Products, or the performance of the sales contract between the Vendor and any Retailer. The Vendor therefore undertakes that they will be directly responsible for, or that he will reimburse TREDO upon demand for, the payment of any sums, including any sums awarded in court, court costs, lawyers’ fees, and any other amounts that would be due in their respect
19.9 The Vendor undertakes to take public and professional liability insurance with an insurance company known to be solvent, to cover the liability the Vendor may incur, on any legal basis whatsoever, for the damages of any kind the Vendor may cause in the context of the performance of these ToU. The Vendor will provide TREDO, upon request, with supporting evidence of the taking of such insurance.
20.1 The Parties acknowledge that TREDO’s disclosure of the recordings on TREDO’s servers, which relate to the use of the Platform, including notably the Members’ nominative access codes, connection logs, and any documents and e-mails exchanged via the Platform or in the context of these ToU and stored on TREDO’s servers, shall be considered proof between the Parties.
21.1 No Party may transfer, assign, or otherwise dispose of, all or part of its rights or obligations, or the ToU, with or without consideration, save with the other Party’s prior written consent.
21.2 As an exception to the foregoing, TREDO may freely transfer, assign, or otherwise dispose of all or part of its rights or obligations or the ToU, as part of a restructuring (including any merger, absorption, transfer or contribution of all or part of its assets, direct or indirect change of control).
22. GENERAL PROVISIONS
22.1 TREDO shall be entitled to sub-contract all or part of its obligations to any third-party subcontractor of its choosing. TREDO remains liable for these subcontractors’ actions and omissions. It is expressly agreed by the Parties that TREDO’s financing partner, is a provider that is independent from TREDO and that does not act as a subcontractor of TREDO. Therefore, TREDO shall not be held liable to the Member for the actions or omissions of that financing partner. Our financing provider, , has purchased a credit insurance policy with Lloyd's of London to insure itself against the risk of non-payment by Retailers making purchases using Deferred Payment.
22.2 Unless expressly provided otherwise, these ToU shall not be interpreted as making a Party the attorney, agent, or representative of the other Party, nor as constituting memorandum and articles of association. The Parties’ willingness to be part of a company, as well as any joint and several liability toward third parties or between the Parties are specifically excluded. So, each Party undertakes to refrain from doing anything that may mislead a third party in their respect, and to make no commitment, nor provide any guarantee, on behalf of the other Party, unless expressly provided otherwise in their contract.
22.3 In case of difficulties of interpretation between any one of the headings given to the articles of these ToU and any one of the provisions of these ToU, the headings will be declared non-existing.
22.4 For the performance of all of the terms hereof and for any consequences hereof, the Parties choose their respective registered addresses as their domicile. Any change of the address chosen by a Party for the aforementioned purposes will be enforceable against the other Party only if such change of address is notified to that other Party by e-mail or through the Platform (if the option is available).
22.5 Any formal notice or notice relating to the enforcement of these ToU will be regarded as being validly given only if it was sent to the domicile of the Party by registered letter with proof of receipt, unless expressly provided otherwise in these ToU.
22.6 In the event any provision of these ToU were found null, invalid or unenforceable by any court whatsoever in a final decision, that provision shall be deleted without their resulting in the nullity of the ToU as a whole. The other provisions of the ToU shall remain unchanged and shall continue to apply.
22.7 No forbearance, waiver or omission, regardless of the duration and number of them, in claiming/to claim the existence or a total or partial breach of any one of the provisions of these ToU shall constitute a change, a deletion of their provision, or a waiver to invoke a prior, contemporaneous or later breach of the same provision or of other provisions. Such a waiver shall be of no effect unless it is expressed in a written document signed by the person who has been duly authorised to that end.
22.8 TREDO, on the one hand, and the Member, on the other hand, are independent parties, each of which acting in its own name and on its own behalf. Unless expressly provided otherwise, these ToU create no bond of obedience, mandate, partnership, joint venture, employer/employee, principal/attorney, or franchisor/franchisee relationships between TREDO and each Member.
22.9 These ToU are drafted in English. In the event these ToU would be translated into one or several other languages, the English version shall prevail.
23 APPLICABLE LAW - JURISDICTION
23.1 These ToU shall be governed by and construed in accordance with the laws of the UK, without giving effect to its choice of law rules.
23.2 EXCEPT AS OTHERWISE PROVIDED BY LAW, ANY DISPUTE RELATING TO THE VALIDITY, INTERPRETATION, PERFORMANCE, OR THE FULL OR PARTIAL TERMINATION OF THE COMMERCIAL RELATIONSHIPS SHALL BE REFERRED TO THE COMMERCIAL COURT OF UK, WHICH WILL HAVE EXCLUSIVE JURISDICTION.
23.3 Any disputes between Members will be settled between the relevant Members. TREDO’s decision will be full and final and binding to all parties
Transaction Type (the type of transaction the Retailer makes to purchase goods from the site)
Commission Fees Payable (expressed as a % of the Purchase price excl of VAT)
Net 60 (Buy Now Pay Later)
15% unless expressly agreed otherwise excluding promotions
Net 30 (Buy Now Pay Later)
15% unless expressly agreed otherwise excluding promotions
Credit Card Payment
15% unless expressly agreed otherwise excluding promotions
Debit Card Payment
15% unless expressly agreed otherwise excluding promotions
15% unless expressly agreed otherwise excluding promotions
As detailed in TREDO’s Vendor Agreement above (the “ Agreement ”), under certain circumstances, TREDO bears the risk that a Customer fails to settle a Claim when it falls due. In order for TREDO to bear the risk associated with fraudulent orders, the Vendor must comply with this Vendor Protection Programme (the “ Programme ”).
As per Section 5 of the Vendor Agreement, TREDO has the right to return Claims to the Vendor which are disputed by the Customer as fraudulent or not received if the Vendor does not adhere to the terms of this Programme.
TREDO reserves the right to change the terms of this Programme and will inform Vendors of such changes with one month's notice. This Programme applies to the delivery or collection of goods and services to Customers within the United Kingdom of Great Britain and Northern Ireland.
2 Protection Programme Requirements
2.1. The Fulfilment notification shall be sent by the Vendor to TREDO within the time scale specified in the Vendor Agreement.
2.2. The Vendor shall comply with the following shipping requirements:
2.2.1. Shipped goods shall have a Tracking ID, which will be shared with TREDO as part of the Fulfilment notification, or upon request.
2.2.2. It must be possible for Shipping to be tracked online.
2.2.3. Digital goods (for example, downloads, digital license software codes, etc.) are not covered by this Programme.
2.2.4. Goods collected in person by the Customer (for example from the Vendor’s warehouse) are not covered by this Programme.
2.3. The Vendor shall comply with the following proof of delivery requirements:
2.3.1. Goods must be delivered to the Customer at the delivery address approved by TREDO (This Programme does not provide protection for goods having been redirected whilst in transit unless the new address is approved by TREDO) at the time TREDO accepted the order (or an address subsequently approved by TREDO in writing).
2.3.2. A proof of delivery shall be available to be produced upon request, including:
126.96.36.199. Recipient’s name
188.8.131.52. Recipient’s signature
184.108.40.206. Delivery address (Including street, house number, postcode, and city)
220.127.116.11. GPS location of delivery or a photograph clearly showing the location and goods delivered
18.104.22.168. Date and time of delivery
2.4. The Vendor shall store the information related to the respective delivery for at least six (6) months and, upon request, provide such information to TREDO.
2.5. The Vendor shall comply with the following Fulfilment requirements:
2.5.1. The Vendor shall not dispatch goods or perform services after having been informed by TREDO that an order has been rejected due to being deemed as potentially fraudulent.
2.5.2. The Vendor shall not dispatch goods or perform services unless it receives explicit approval of the order from TREDO
2.5.3. If TREDO approves an order for delivery, and subsequently identifies a potential fraud issue, the Vendor shall, upon TREDO’s request, attempt to stop delivery or provide TREDO with the authorisation and information to contact the delivery provider and to prevent delivery. If the order has not yet been dispatched then the Vendor shall make all reasonable efforts to prevent dispatch. If the order has been dispatched but not yet delivered, then the Vendor shall make all reasonable efforts to prevent delivery.
2.5.4. In case of an unauthorised transaction, if it is possible to recover the goods, then the Vendor shall assist TREDO and the victim to return the goods to the Vendor.
2.6. The Vendor must reply to TREDO’s requests within the following timeline:
2.6.1. Requests to provide tracking IDs that were not already provided as part of the Fulfilment process on completion of an order must be responded to within one (1) Working Day.
2.6.2. All other requests for information must be responded to within three (3)Working Days.
2.7. The Vendor shall provide TREDO with up-to-date contact details (e-mail address) for such requests.
3 AML and Merchant financial position
TREDO is obliged to conduct customary KYC checks on Vendors and their ultimate beneficial owners prior to, and during the course of this Agreement. The Vendor shall be obliged to provide any information reasonably required by TREDO for these purposes, and to keep TREDO informed of any changes to this information.
TREDO also needs to confirm the financial solvency of the Merchant on an ongoing basis. To facilitate this, the Vendor shall provide TREDO with necessary documents such as government-approved IDs (passport, full driving license), financial statements or management accounts.